Privacy Policy

Last updated: 28 April 2025

Best IPTV UK ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website at bestiptvuk.com and our IPTV streaming service.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions about this policy, please contact us at privacy@bestiptvuk.com.

1. Who We Are

Best IPTV UK is the data controller responsible for your personal data. For the purposes of UK GDPR, our registered address and contact details are available upon request at privacy@bestiptvuk.com.

2. What Personal Data We Collect

We collect the following categories of personal data:

• Account information: Your name and email address when you register for a subscription or free trial.
• Payment information: Billing details processed securely through our payment provider (Stripe). We do not store full card numbers on our servers.
• Technical data: Your IP address, device type, browser type and approximate geographic location (country/region level) for service delivery and security purposes.
• Usage data: Information about how you interact with our website (pages visited, time spent, links clicked) collected via cookies and analytics tools.
• Support communications: Records of any support requests or communications you send to us.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To provide and manage your IPTV subscription and access credentials.
• To process payments and send billing receipts.
• To communicate with you about your account, including subscription renewals and important service updates.
• To provide customer support when you contact us.
• To improve our website and service based on aggregated usage analytics.
• To comply with legal obligations and prevent fraud or abuse of our service.

We do not sell, rent or share your personal data with third parties for their marketing purposes.

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

• Contract performance: Processing necessary to fulfil your subscription and deliver the service.
• Legitimate interests: Analytics, security monitoring and fraud prevention.
• Legal obligation: Where processing is required by UK law.
• Consent: For optional marketing communications (where you have opted in).

5. Cookies

Our website uses cookies to improve your browsing experience. We use the following types of cookies:

• Essential cookies: Required for the website to function correctly. Cannot be disabled.
• Analytics cookies: Help us understand how visitors interact with our website (we use Google Analytics). These are anonymised and do not identify you personally.
• Preference cookies: Remember your settings and preferences for future visits.

You can control cookies through your browser settings. Disabling analytics cookies will not affect your ability to use our service. You can find more information about managing cookies at aboutcookies.org.

6. Data Retention

We retain your personal data for the following periods:

• Account data: For the duration of your subscription plus 12 months after cancellation.
• Payment records: 7 years, as required by UK financial regulations.
• Support communications: 2 years from the date of the last communication.
• Analytics data: Aggregated and anonymised — retained indefinitely in this form.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate personal data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten"), subject to legal retention requirements.
• Right to restrict processing: Request that we limit how we use your data in certain circumstances.
• Right to data portability: Receive your personal data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Where processing is based on consent, withdraw it at any time.

To exercise any of these rights, contact us at privacy@bestiptvuk.com. We will respond within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include SSL/TLS encryption for data in transit, encrypted storage for sensitive account data, access controls limiting who can view personal data, and regular security audits.

9. Third-Party Services

We use the following trusted third-party services that may process your data:

• Stripe: Payment processing. Privacy policy: stripe.com/gb/privacy
• Google Analytics: Website analytics (anonymised data only). Privacy policy: policies.google.com/privacy
• Cloudflare: Website security and CDN. Privacy policy: cloudflare.com/privacypolicy

All third-party providers are contractually required to protect your data and comply with UK GDPR.

10. International Transfers

Some of our third-party service providers process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place (such as Standard Contractual Clauses approved by the ICO) to protect your data to the same standard as UK GDPR requires.

11. Children's Privacy

Our service is not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a child, please contact us immediately at privacy@bestiptvuk.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by email (if you have an active subscription) and update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Complaints

If you believe we have not handled your personal data in accordance with UK GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

14. Contact Us

For any privacy-related questions or to exercise your data rights, contact our Data Protection contact at:

• Email: privacy@bestiptvuk.com
• Response time: Within 30 days of receiving your request